From Spreadsheets to Streamlined Visibility: How a Rare Disease Brand Transformed Patient Access with Claritas Rx

A recently approved rare disease therapy serves one of the most complex patient populations in the industry. Every day of delayed access matters. The rare disease manufacturer needed a way to move beyond manual, fragmented tracking across two products to ensure every patient had a clear, unobstructed path to therapy, every single day.

Prior to implementing Claritas Rx, patient data was tracked across spreadsheets and ad- hoc reports sent via email from the specialty pharmacy, supplemented by multiple daily huddle calls to fill in what couldn’t be extracted from file alone. This manual approach represented more than 300 hours per year in administrative overhead. The visibility was there; the team could track granular details like how many times an office had been contacted, but capturing and maintaining it was entirely manual. For an ultra-rare population where treatment adherence is critical to slowing disease progression, the effort required to sustain that visibility wasn’t sustainable at scale

• Configured Patient Journey Boards in Patient Watchtower™ for each of the client’s two rare disease products, replacing manual case hunting with a structured, automated work queue and redirecting more than 300 hours of annual administrative effort toward proactive patient outreach and care coordination.
• Integrated Field Case Management (FCM) Notes directly within Patient Watchtower, enabling the team to document outreach, track physician responsiveness, and manage insurance appeals in a single system
• Inventory Reconciliation across multiple NDCs, resolving inaccuracies in bottle claims and protecting the patient journey from supply disruptions.
• Custom Executive Summary Dashboard within Access Analytics, giving leadership the ability to slice performance data by product, including dosing trends, top prescriber insights, and key portfolio metrics, and monitor portfolio-wide trends in real time.
• Flexible, custom data framework to accommodate the client’s uniquely granular operating model, including custom business rules and data source configurations that go beyond traditional specialty pharmacy reporting structures. As network and product needs evolve, the platform adapts alongside them.