Patient Services Omnichannel CRM
Coordinated Care in Action: Every Patient. Every Step. Every Time.
The Claritas Rx Patient Services Omnichannel CRM combines customized case management with patient-level data for seamless care coordination. With better insight into the patient journey, brands can develop their strategies and concentrate outreach efforts to ensure patients start and stay on treatment.
Empower field and partner teams to collaborate securely, efficiently, and resolve issues quickly
Features
- Comprehensive tools for managing patient records, case activities, providers, and related workflows
- Integrated, secure solutions to connect teams, patients, and providers across multiple channels
- Real-time analytics, reporting, and AI-powered insights to drive better care and operational decisions
- Strong regulatory compliance, advanced data protection, and seamless integration with healthcare systems and tools
- Dynamic tools for team structure, territory management, and efficient resource allocation
Benefits
- Make informed decisions on the next-best actions with current patient data
- Always know travel and logistics status
- Streamline patient care plan coordination
- Develop strategies to enhance field team productivity
- Resolve bottlenecks in the patient journey with faster partner collaboration
Empower Your Case Managers with Patient-Level Insights
The CRM unifies case management and patient data, giving clear visibility into case status and helping reimbursement teams quickly prioritize urgent cases. It maintains HIPAA-compliant protection of PHI while providing easy access to Accounts, HCPs, and patient information. When combined with our Patient Watchtower, it delivers instant insight into patient journeys and supports direct, timely field engagement.
Efficient Partner and Practice Engagement
Say goodbye to multiple phone calls and unanswered emails to discuss a patient case. Communicate with partners seamlessly by sending messages directly from the CRM. Partners receive a secure link via email to view and respond to messages in real-time.
With this feature, 98% of our users receive responses within 24 hours of contacting their partners.
Configurable Service Workflows Tailored to Your Brand
The case management workflows are tailored to fit your brand’s needs, simplifying task management and communication like never before. Teams can monitor task progress and document communications within a framework that fosters accountability and efficiency. Utilizing our workflows promotes consistency, efficiency, and transparency, ensuring all efforts are aligned with your program’s goals.
What Our Customers Say
"We've taken a leap towards seamless case management. Our workflows are streamlined, and there is a greater level of transparency and efficiency within our team."
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Claritas Rx Ascend® Suite of Solutions
Foundational Data Aggregation
Streamline the process for how you can directly work with validated, clean, curated data across a variety of disparate data sources.
Access Analytics
Optimize your operational performance by leveraging our standard and custom reports specifically tailored for Market Access teams.
Patient Watchtower™
Predict patient risk, track progress, and optimize care with our analytics tool. Not just observing, but enhancing patient experience at every step.
Performance Benchmarking
Gain valuable insights to compare competitor fill rates, physician adoption, or alerts for when patients will likely stop treatment with another brand.