Patient Watchtower™
The first and only care coordination platform built specifically for specialty and rare disease patients
Patient Watchtower is the only care coordination platform that unites patient journey analytics with case coordination purpose-built for the needs of specialty and rare disease brands. By combining these insights with the ability to take action in a single, integrated platform, Patient Watchtower closes the loop between seeing a problem and solving it, ensuring no patient falls through the cracks.
With Patient Watchtower, you can:
- Identify and prioritize patients at risk of not accessing or maintaining treatment
- Gain immediate, unparalleled visibility with real-time insights into patients’ treatment progress
- Leverage our AI-powered predictive risk profiling to pinpoint patients at risk of treatment discontinuation
We Quantifiably Improve Brand Performance
In complex cases. Results are based on customer implementation.
Enable better patient outcomes for those needing complex therapies
Features
- Detailed case histories give unprecedented visibility into each patient’s progress
- AI/ML enabled predictive analytics identify high-risk cases before issues arise
- Enables real-time communication with data partners and internal teams to resolve patient access barriers
Benefits
- Always know your patient’s treatment status
- Understand the “why” behind the current status
- Intervene earlier to help patients get access to treatment
- Streamline patient care plan coordination in one platform
- Increase first fill rates by 20% in complex cases and boost adherence for patients facing delays
We Turn Insights
Into Interventions
Patient Watchtower™ is the first and only care coordination platform that unites patient journey analytics with an integrated case coordination purpose-built for the needs of specialty and rare disease brands. By combining these insights with the ability to take action in a single, integrated platform, Patient Watchtower closes the loop between seeing a problem and solving it, ensuring no patient falls through the cracks.
Our automated care coordination business rules and predictive risk modeling enable teams to spend less time in spreadsheets and more time supporting the patients who need them most. Intelligent case coordination and real-time collaboration tools align biopharma companies, specialty pharmacies, and providers around the next best action—helping coordinate field teams, office managers, and case workers to mitigate abandonment, speed therapy starts, and improve access.
Patient Journey Tracking
Real-time dashboards, daily status updates, and detailed case histories give teams unprecedented visibility into each patient’s progress.
- Daily status updates provide Patient Services Teams visibility to high-priority patient cases requiring immediate attention
- Instant access to a patient’s detailed case history
- Shareable real-time information with partners, enabling collaboration
Every patient’s treatment journey is unique—so their support should be, too. Built to elevate every stage of patient support.
Predictive Analytics
Predictive analytics highlight high-risk cases before issues arise, identifies the next best action, and enables teams to quickly intervene to resolve barriers
- Analyzes hundreds of predictive factors to flag high-risk cases early
- Guides teams to the next best action for each patient
- Enables rapid intervention to remove care barriers
Patient Watchtower uses predictive analytics to flag high-risk cases early, guide next best actions, and enable rapid, coordinated responses across teams and partners.
Smart Case Coordination
Intelligent case coordination and real-time collaboration tools align biopharma companies, specialty pharmacies, and providers around the next best action—helping coordinate field teams, office managers, and case workers to mitigate abandonment, speed therapy starts, and improve access.
- Ensures all stakeholders access uniform data, improving resource prioritization and communication.
- Shareable real-time information with partners, enabling collaboration
- Paired with our integrated Patient Services Omnichannel CRM, it enables efficient communication with partners to address the challenges that inhibit access to care.
Enables real-time communication with data partners and internal teams to resolve patient access barriers.
Stakeholders Who Benefit from Patient Watchtower™
Teams who need up-to-date data with risk prediction for timely, impactful patient intervention, streamlined partner communication, and enhanced resource allocation.
Patient Services
Gain real-time insights that drive seamless support and improved outcomes.
Field Teams (FRM, PAL, FAS)
Identify the barriers that prevent patients from receiving the care they need.
Market Access
Optimize patient services in real time with visibility across the care continuum.
Specialty Pharmacies & Hubs
Streamline case management, receive clear prioritization signals, and respond efficiently to patient needs through integrated communication.
What Our Customers Say
“With Patient Watchtower, we can quickly identify patients who need assistance, streamlining their journey to not only begin therapy but also continue with it, all while ensuring they receive the care they require."
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Claritas Rx Ascend® Suite of Solutions
Foundational Data Aggregation
Streamline the process for how you can directly work with validated, clean, curated data across a variety of disparate data sources.
Access Analytics
Optimize your operational performance by leveraging our standard and custom reports specifically tailored for Market Access teams.
Patient Services Omnichannel CRM
Comprehensive patient journey management with integrated communication channels, case coordination, and personalized patient support across all touchpoints.
Performance Benchmarking
Gain valuable insights to compare competitor fill rates, physician adoption, or alerts for when patients will likely stop treatment with another brand.