Enhancing FRM Efficiency: 95% Outreach Success in Delayed Cases Using an Omnichannel CRM
A Claritas Rx case study spotlights the impact of an omnichannel CRM on improving field reimbursement manager (FRM) efficiency for a mid-sized pharmaceutical company. The company faced common industry challenges: inefficient case management workflows across multiple brands, fragmented provider communications, and a lack of unified visibility into patient access support. Overcoming Case Management Barriers FRMs […]
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